Meet The Team

You can find out more about our Director and office team below; you might enjoy reading about our core values, backgrounds and, most importantly, putting a face to the voice you hear when calling 01206 878178. If you would like to know if we have any office vacancies please take a look at our careers page, or contact us using


  • Mark Willis

    Mark Willis


    Mark Willis has been in social work for over thirty years. He began work in 1984 as a residential and day care worker with people with learning disabilities. In 1987 he moved into child care work as an assistant social worker before qualifying with the Diploma in Social Work seven years later. Further to this he worked as a social worker, senior practitioner and team manager within local authority social services departments. He also spent a year co-ordinating child protection training for a large social care department, developing two academically-accredited training programmes on child protection risk assessment.  In 2000 Mark became a self-employed Children’s Guardian representing children’s interests in over 100 cases in Kent and Essex.

    Mark established WillisPalmer in 2004 with former business partner Andre Palmer. He has grown the company over that time whilst never losing sight of the core social work values which to this day are at the heart of the business.  His commitment to these values means WillisPalmer retains its status as an ethical and responsible company.

    Mark is also co-Director of Plexus Healthcare which provides occupational therapy rehab services to the insurance and legal markets and to charities and the public alike.

    + Contact Mark

  • Harriet Jannetta

    Harriet Jannetta

    Head of Operations

    Harriet joined us following a five year stint as Head of Service at London Borough of Redbridge. During her time there, Harriet lead the Safeguarding and Looked after Children Services to a ‘Good’ Ofsted rating and ensured it was maintained at the follow up inspection. She has worked with many local authorities to improve their Ofsted ratings.

    Harriet is responsible for all operational activity within WillisPalmer, ensuring high standards of service delivery are maintained and improved. Harriet leads the quality assurance team, and is developing new and exciting projects as we continue to grow and expand our services.

    Harriet has worked in Children’s Services for thirty years. Initially as a social work assistant, within a youth justice team and latterly as Head of Service for Looked after Children and Children Subject to a Child Protection Plan. Throughout her career, she has worked as Children’s Guardian within Essex CAFCASS and provided training for qualifying social workers. Harriet also developed the training for leaving care personal advisors which was accredited by Anglia University. She has also completed the diploma in Play Therapy. Harriet believes social work is all about empowerment and relationships, she feels that working alongside individuals is the most effective way to create change.

    + Contact Harriet

  • Sarah Stowe

    Sarah Stowe

    Business Manager

    Sarah Stowe has a wealth of experience in management and administration. Before joining WP she worked as Personal Assistant to a Managing Director and also as a Development and Support Co-ordinator for a large corporate group. She has also worked in public relations and marketing.

    Sarah is the Business Manager, supervising team members and managing the company on a day to day basis. As the original team member, Sarah has developed excellent relationships with customers and contractors alike since 2005 when she joined WP. Her commitment, enthusiasm and motivation ensure WP maintains its first-class reputation.

    + Contact Sarah

  • Steve Hoyle

    Steve Hoyle

    Senior Business Consultant

    Steve Hoyle has previously worked for a large PLC managing large contracts and submitting tenders within the NHS.

    Steve has been with WP for seven years and is extremely knowledgeable, he is the go-to person for our younger team members with his patient and calm manner. He has recently taken on the role of Senior Business Consultant, deputising for Sarah when she is not available. Steve also deals with contracts from local authorities which include adoption and fostering assessments, IRO work, parenting, kinship, SGO and connected person’s assessments. His keen attention to detail and focus on quality mean he is an invaluable member of the team.

    + Contact Steve

  • Chloe Bach

    Chloe Bach

    Business Administrator

    Chloe worked within the NHS before joining WP where she developed excellent administration skills.  Before this, she worked for a firm of solicitors giving her vital experience of legal processes and working to tight deadlines.

    Chloe provides administrative support and management information to the Director and Business Manager. Having been with WP since 2009 she knows the business inside and out and is a very important member of the team. Chloe is also responsible for the end to end recruitment process for all WP Contractors. Chloe’s highly organised, methodical approach and professionalism guarantee WP maintains it’s very high standards.

    + Contact Chloe

  • Richard Chandler

    Richard Chandler

    Business Development Consultant

    Richard has previously worked in business development for a large civil service department, as well as managing a team of sales advisors for a highly respected national newspaper. Both roles were extremely customer-focused and required strong relationship building skills.

    Richard has been involved in junior sports coaching, and has also taken part in sport at various levels. He enjoys undertaking various challenges to raise funds for charities that are close to his heart.

    + Contact Richard

  • Marney Howe

    Marney Howe

    Marketing Co-ordinator

    Before joining WP, Marney worked for a national social work recruitment agency where she gained her NVQ in Business Administration. During this role, Marney gained experience of compliance auditing, which required exceptional attention to detail, and strong communication skills. Her main focus was to ensure all contractors were compliant and met the requirements of the client before starting in their new role. When Marney joined WP, she was responsible for the end-to-end recruitment process of all of our contractors, organising and attending recruitment events across the UK.

    Having always been interested in marketing, Marney was the obvious choice to take on the new role of marketing co-ordinator when it became available. She is now responsible for all of the company’s digital marketing activity and also organises WP’s training services. In addition Marney works alongside journalist, Clare Jerrom to produce our monthly newsletter WP Children First which is an online resource for professionals working with children, plus she has developed and produced “WP News” which keeps our contractors up-to-date with all things WP! Being a naturally creative writer Marney has really found her niche in this position.

    + Contact Marney

  • Lucy Motley

    Lucy Motley

    Referrals Manager

    Lucy has previously worked as an account manager for a large fuel company, and a sales advisor for a mobile phone provider. Both roles required excellent customer service skills and the ability to build strong relationships very quickly.

    Lucy is one of the referrals managers at WP, helping customers with referrals and enquiries. Lucy works with customers to find the most suitable practitioner for the work required, and is able to work efficiently and creatively when time is of the essence. Lucy is a fluent French speaker, having lived in France for a number of years and attending a French speaking school. Lucy is a very popular member of the WP team with her sunny disposition, charm and kindness making her a pleasure to work alongside.

    + Contact Lucy

  • Elle Brackstone

    Elle Brackstone

    Case Manager

    Elle has worked within administration for 5 years, including roles in estate agency, the care sector and as a personal assistant.  She learnt the importance of being efficient and organised, and thrived managing high workloads and continuously having to meet deadlines.

    Elle is one of the Case Managers for WP, with responsibility for overseeing a piece of work from beginning to end, which typically results in the filing of a final report on a certain date. This is a pressurised role with constantly changing deadlines and requires regular liaison with our contractors to assist in prioritising their deadlines, and critically keeping our customers updated every step of the way. Elle’s calm and methodical approach is essential for this position. She is the person to call on in a crisis with her reliable, unshakeable character.

    + Contact Elle

  • Tracy Lias

    Tracy Lias

    Case Manager

    Tracy has worked previously for a large corporate banking operation, and in adult social care support services. Tracy has a wealth of skills and experience, with a strong background in Business Change Delivery and she is passionate about Customer Service and processes.

    As one of the Case Managers for WillisPalmer, she takes responsibility for a caseload of assessments and discrete pieces of work being undertaken by our social work or psychology consultants. She assists with all administrative tasks and is the liaison between contractors and customers to ensure timely filing of reports. Tracy will be your first point of contact on open cases to help resolve queries and answer any questions.

    Tracy strongly believes in the WillisPalmer values and makes sure they are embedded into everything she does. Her experience of working in the highly pressurised and stressful banking world has been crucial in this very demanding role. Tracy’s positive outlook on life enhances the WillisPalmer working environment.

    + Contact Tracy

  • Terence Simmons

    Terence Simmons

    Quality Assurance Consultant

    Terence believes that social work practice is at its best when it is an effective mixture of sound self-awareness, applied intuition and rigorously utilised theoretical frameworks.  Terence also firmly believes that social workers need the ability to express themselves well and clearly and be able to construct arguments that are logical, founded in observational skill, use appropriate evidence and demonstrate that competing viewpoints have been balanced adequately.

    As a practitioner, Terence has cast a wide theoretical net but has concentrated largely on the practice of parenting and uses attachment theory as the basis for understanding parenting behaviour and the simplicity of parenting approaches such as the Parent/Child Game for changing parenting behaviour.  However, it is not unusual for him to also rely on his years as a Relate counsellor, mentor, counselling supervisor (for addictions counsellors) as well as his training in systemic family therapy, psychodrama, gestalt psychotherapy and the insights afforded by cognitive psychology.

    At times of the greatest stress, he is usually to be found in his shed or playing the drums.

    + Contact Terence

  • Marion Farmer

    Marion Farmer

    Quality Assurance Consultant

    Marion Farmer is a qualified social work practitioner with over 35 years experience in the field of child care. She has undertaken consultancy work for a local authority and health authority, helping to shape the direction of future service provision for looked after children and children with special needs.

    Marion became a self-employed Children`s Guardian in London, representing the interests of children in care, adoption and other specified proceedings, providing more than 150 reports over a period of 16 years.  Alongside this, she undertook a range of independent social work assignments, including assessments of parents, potential kinship carers and prospective foster carers.  Since 2007, she has undertaken work through WillisPalmer. In 2013, Marion developed the role of Care Proceedings Manager for a London local authority, establishing procedures and protocols for pre-proceedings and court work, providing training and quality assuring evidence.  She subsequently developed and managed the Court Team.  Since 2014, she has been involved in mentoring social workers within a safeguarding service, providing training on risk assessments, and developing a parenting assessment framework for a South London local authority. She joined the team of Quality Assurance Consultants at WillisPalmer in 2014.

    + Contact Marion

  • Lesley Reiff

    Lesley Reiff

    Quality Assurance Consultant

    Lesley is a qualified social worker with over 30 years experience of working with children, young people and families. Lesley has over 17 years experience as an independent social worker and as a Children’s Guardian.

    Prior to this Lesley worked in a Local Authority social services department as a Paediatric Liaison Child Protection Social Worker in a hospital setting, Senior Practitioner, and Team Manager in both Child Protection teams and Child and Family teams. Lesley also worked in an NSPCC Family Assessment and Treatment unit where Local Authorities referred high risk families to undertake comprehensive and intensive assessments. The children had usually suffered significant injuries and/or sexual assaults. Lesley has chaired Child Protection Case Conferences and has recently worked as an Independent Reviewing Officer.

    + Contact Lesley