Some of our more frequently asked questions (FAQs) are answered below. If your query isn’t there, please contact us as we’d love to hear from you.
Most Popular Questions Asked
- How long do assessment reports take to complete?
Typically we can complete all types of assessments within care proceedings in six weeks from receipt of instructions. Fostering and adoption reports take longer, usually, 10-12 weeks.
- How quickly can you allocate a professional?
We are usually able to allocate professionals to a case within 24 hours. As our office is open from 8.30am – 5.00pm we are always available and we can often provide CVs within the hour.
- Will I get a choice of professionals?
Yes, we normally have more than one professional who wants to undertake the work so if you would like a choice we can provide you with a collection of CVs and you can then choose the professional you want.
- How can I learn more about WillisPalmer’s services?
If you can’t find what you need on our website then our Director, Mark Willis, will be pleased to come and see you and hear from you what your needs are. Simply call us or email and we will set up an appointment for Mark to come and see you.
- How much do WP charge?
Our fees vary dependent upon what the work is. However, many of our rates are in accordance with legal aid fees and we try to be as realistic as possible when pricing other services. Moreover, we offer large discounts for multiple referrals or larger contract work. Call us now to discuss your requirements.
- Do you charge by the hour?
No, most our services are charged as a fixed fee or daily rate fee. This means you know exactly how much you are going to pay at the outset. There are no surprises! If a piece of work is terminated early we just charge a fraction of the total fee.
- Can I see evidence of a professional’s qualifications?
Yes. If you would like to see evidence of qualifications, experience or references we will send these to you.
- Can I talk to someone who has previously commissioned WillisPalmer?
Yes you can. We can provide you with the names of commissioners who have used our services so you can hear for yourself about the quality of the work we provide.
- How do I make a referral?
Simply call us on 01206 878178 and tell us what your needs are and we will ask a few questions. The whole process takes about 5 minutes. Or you can use the “make a referral” button at the top of the page and we will respond the same day, usually within the hour.