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Some of our more frequently asked questions

Some of our more frequently asked questions (FAQs) are answered below. If your query isn’t there, please contact us as we’d love to hear from you.

Most Popular Questions Asked

How do I make a referral to WillisPalmer?

Simply call us on 01206 878178 and tell us what your needs are and we will ask a few questions. The whole process takes about 5 minutes. Or you can use the "make an enquiry " buttons or email: and we will respond with CVs and proposals of work, usually within 24 hours. We will need the following information:

  • What type of assessment is required.
  • Who is being assessed, e.g. mother, father, grandparent etc.
  • Where the person/people being assessed live (town will suffice).
  • How many children are involved in the matter, their ages, where they live (town will suffice) and who they live with.
  • What the concerns are/reason for the assessment and whether the assessment is Court directed.
  • Whether an interpreter is required
  • Future court dates if listed, in particular any final hearing date.

Find out why we require certain pieces of information at referral stage.

How long do assessment reports take to complete?

Typically we can complete all types of assessments within care proceedings in six weeks from receipt of instructions. Fostering and adoption reports take longer, usually, 10-12 weeks.

How quickly can you allocate an expert?

We are usually able to allocate professionals to a case within 24 hours from receipt of all information. If you are looking to make a referral, please call us on 01206 878178.

Will I get a choice of expert?

We will endeavour to provide a selection of CVs so you can choose the expert you want.

How can I learn more about WillisPalmer’s services?

If you can’t find what you need on our website then we would be pleased to hear from you about what your needs are. Simply call  or email us and we will set up an appointment to discuss things further with you.

Do you charge by the hour?

No, most of our services are charged as a fixed fee. This means you know exactly how much you are going to pay at the outset. There are no surprises! If a piece of work is terminated early we just charge for the hours worked to date.

Can I see evidence of an expert’s qualifications?

Yes, these are set out in the  expert’s CV and we will have seen copies of the originals as part of our robust registration process.

Can I talk to someone who has previously commissioned WillisPalmer?

Yes you can. We can provide you with the names of commissioners who have used our services so you can hear for yourself about the quality of the work we provide.

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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

Special Report: Cost-of-living impact on social workers, foster carers and service users


More children will go into care as a result of the cost-of-living crisis, social workers are predicting.

A survey of social workers carried out by BASW and SWU found that social workers overwhelmingly predicted vulnerable adults could die this winter, that more children would go into care, there will be a spike in domestic violence, [...]

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Union publishes guidance for journalists on social work reporting


Guidance for journalists on how to report on social work matters has been published by the Social Workers Union.

The guidelines, which were produced after members of the Social Workers Union (SWU) came forward with harrowing stories about the impact of poor media reporting about the profession, are designed to provide more protection for those [...]

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Former Children’s Minister pledges to raise profile of social workers in Parliament


Former Children’s Minister Tim Loughton MP has pledged to do everything he can do in Parliament to raise the profile of social workers in a bid to end the unfair portrayal of the profession in the media and in society.

Tim Loughton MP

Speaking at a WillisPalmer online Social Work event to celebrate one year since [...]

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