LOCKDOWN 3: JANUARY 2021
WillisPalmer is continuing to provide our expert social work and psychological services during lockdown. We are utilising technology alongside safe working practices in line with government guidance to enable us to continue supporting vulnerable children and families.

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Quality Assurance

We have been the provider of high-quality reports since 2004.

WillisPalmer exists to promote and protect the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Chief Executive because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Chief Executive. Meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.

The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.

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A multi-disciplinary organisation providing independent, high quality social work and psychological services. Contact us with your requirements and speak to a member of our team who will help you today.
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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

Practice guidelines to accompany legislative changes on siblings in care

18/04/2021

CELCIS is seeking views to feed into practice guidelines which will accompany some legislative changes to uphold the rights and meet the needs of brothers and sisters with care experience.

Changes are being made to Section 13 of the Children (Scotland) 2020 Act, and the Looked After Children (Scotland) Amendment Regulations 2021 and most of these [...]

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Working households no guarantee for lifting families out of poverty

18/04/2021

Having an adult in the household in paid work is not sufficient to raise some families out of child poverty in Scotland, official statistics have shown.

While the risk of poverty is much lower for children where someone in the household is in paid work compared to those in workless households, not all work pays enough [...]

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£280 million boost for SEND provision

15/04/2021

The government has announced £280 million funding for special educational needs and disabilities provision.

The funding will be allocated to local authorities to enable them to create new places in early years settings, schools, academies and colleges. The funding can be used to contribute to the cost of creating a whole new special school, or by [...]

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