WillisPalmer promotes and protects the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have significant experience in both undertaking specialist reports, and managing the quality of reports.

WillisPalmer's CSWs in the Quality Assurance Team have a combined total of 273 years post-qualifying experience and an average of 34 years post qualifying experience each.

Quality Assurance Process

Each report is allocated to a nominated CSW who is available assist the expert throughout the duration of the work being undertaken if required.

All electronic communication is undertaken using a UK government accredited secure email system.

The expert files their report with WillisPalmer four working days before the filing date that has been agreed with the instructing party. A WillisPalmer Case Manager will check the formatting of the report before sending it on to the allocated CSW.

The CSW then reads the report to ensure professional standards are met, and that recommendations are in the best interests of the children.

Customer Feedback

As part of our continuing commitment to improving services, the Case Manager will request Feedback from the instructing party after the report has been filed. This is the final step in our quality assurance process, this allows parties to comment on the standard of the report and quality of the service they have received.