COVID-19 Guidance from WillisPalmer

Whilst the outbreak of Covid-19 is likely to cause some disruption to WillisPalmer services in the short-term, we are issuing guidance outlining our plans to minimise the impact of the virus.

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Quality Assurance

We have been the provider of high-quality reports since 2004.

WillisPalmer exists to promote and protect the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Chief Executive because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Chief Executive. Click here to meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.

The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.

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A multi-disciplinary organisation providing independent, high quality social work and psychological services. Contact us with your requirements and speak to a member of our team who will help you today.
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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

Social workers: Protecting your mental health

It has long been recognised that social work is one stressful occupation.

Research by Bath Spa University described social workers’ working conditions “extremely poor” across the UK, irrespective of job role.

The demands that individuals had on their time was consistently found to be related to increased levels of stress, intentions to leave the job, [...]

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Calls to domestic abuse helpline rise by 25%

Calls to the National Domestic Abuse Helpline have increased by an average of 25% since the lockdown measures have been introduced to help combat the spread of COVID-19, the charity Refuge has revealed.

Isolation has potential to aggravate pre-existing behaviours in abusive partners and Refuge has warned of a surge in contacts from people experiencing domestic [...]

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8,000 former social workers registered to help during COVID-19

Social Work England has temporarily reinstated the registration of 8,000 former social workers in a bid to help social work departments continue running amid the COVID-19 pandemic.

The regulator of the social work profession has written to suitably qualified social workers who left the profession in the last two years to advise them that they can [...]

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Children First is an online resource for professionals working with children presented by WillisPalmer, providing you with the latest news, features and interviews.
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