COVID-19 Guidance from WillisPalmer

Whilst the outbreak of Covid-19 is likely to cause some disruption to WillisPalmer services in the short-term, we are issuing guidance outlining our plans to minimise the impact of the virus.

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Quality Assurance

We have been the provider of high-quality reports since 2004.

WillisPalmer exists to promote and protect the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Chief Executive because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Chief Executive. Click here to meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.

The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.

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A multi-disciplinary organisation providing independent, high quality social work and psychological services. Contact us with your requirements and speak to a member of our team who will help you today.
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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

Deprivation of liberty orders triple for children in care

06/08/2020

Deprivation of liberty orders placed on children in care have tripled in the last two years, an investigation by BBC News has revealed.

The investigation showed that deprivation of liberty orders are increasingly being used to detain children in homes when suitable accommodation cannot be found.

Director of children’s rights charity Article 39 Carolyne Willow slammed the [...]

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Schools should be the last place to be locked down in any future outbreaks, says commissioner

05/08/2020

Schools should be the last places to be locked down if any local or national lockdown takes place, the children’s commissioner for England has warned.

Anne Longfield argues that if any lockdown takes place, schools should be the last places to be locked down, after pubs, restaurants and non-essential shops.

She says that given what it known [...]

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Majority of local authorities struggle to recruit experienced social workers

04/08/2020

Just two per cent of local authorities in England find it easy to recruit experienced social workers, Department for Education research has found.

The fifth wave of the DfE Children’s Services Omnibus Survey, which looks at senior local authority and Children’s Services Trust’s leaders’ perceptions on, and activities relating to, a range of policy areas, found [...]

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Children First is an online resource for professionals working with children presented by WillisPalmer, providing you with the latest news, features and interviews.
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