COVID-19 Guidance from WillisPalmer

Whilst the outbreak of Covid-19 is likely to cause some disruption to WillisPalmer services in the short-term, we are issuing guidance outlining our plans to minimise the impact of the virus.

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Quality Assurance

We have been the provider of high-quality reports since 2004.

WillisPalmer exists to promote and protect the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Chief Executive because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Chief Executive. Click here to meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.

The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.

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A multi-disciplinary organisation providing independent, high quality social work and psychological services. Contact us with your requirements and speak to a member of our team who will help you today.
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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

£7m funding for charities supporting children affected by COVID-19 and lockdown measures

Vulnerable children and families affected by COVID-19 and the measures put in place to stop its spread will benefit from support offered by a coalition of charities under a new ‘See, Hear, Respond’ Department for Education programme.

The government has provided £7m of funding to launch the service which will be led by the charity Barnardo’s [...]

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Are you a foodie or a fitness fanatic? The groups emerging during lockdown

While it is inevitable that most of us have probably endured our fair share of wobbles during lockdown, given the fact we have never experienced anything like this before, people have naturally had to adapt their mindsets to navigate their way through social isolation.

I’ve noticed a number of ‘groups’ emerging.

The fitness fanatics

Walking, jogging, running – [...]

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Blog: Abuse during lockdown

WillisPalmer Chief Executive Mark Willis says all professionals working with children need to be ultra vigilant in looking for signs of abuse as we ease out of lockdown.

Children’s services professionals need to be vigilant for signs of emotional, physical and sexual abuse in young people as children return to primary school following lockdown, the chief [...]

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Children First is an online resource for professionals working with children presented by WillisPalmer, providing you with the latest news, features and interviews.
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