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Quality Assurance

Providing exceptional high-quality expert reports since 2004

WillisPalmer promotes and protects the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Head of Practice because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Head of Practice.

WillisPalmer's CSWs in the Quality Assurance Team have a combined total of 273 years post-qualifying experience and an average of 34 years post qualifying experience each, not including the experience of Lucy Hopkins, Head of Practice, who has overall responsibility of the Quality Assurance Team.

Meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.

The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.

Working Together For Children

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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

A look back at 2022 with WillisPalmer's Head of Practice, Lucy Hopkins…

09/12/2022

2022 saw people trying to get back to some degree of normality following the Covid-19 lockdowns, restrictions and school closures that we had faced for the previous two years. However, the impact of Covid-19 continued and many services experienced, and continue to experience, backlogs and difficulties, including those services relating to children and families.

Social worker [...]

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John Lewis Christmas advert highlights important messages regarding foster care and looked after children

09/12/2022

Every year people are excited to see what the theme of the John Lewis & Partners Christmas advert will be. This year's advert reminded our Head of Practice, Lucy Hopkins, of all the times she arrived at the homes of foster carers with children or young people who were anxious, scared, worried and hungry, having just [...]

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The WillisPalmer Christmas Tree Decorating Competition 2022

09/12/2022
Who Wins..? You Decide!

We have two Christmas trees at the WillisPalmer office and this year the staff upstairs are going to compete with the staff downstairs to see who has the best decorated tree... and we want YOU to decide on the winner!

Tree 1 - Downstairs 

Tree [...]

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