LOCKDOWN 3: JANUARY 2021
WillisPalmer is continuing to provide our expert social work and psychological services during lockdown. We are utilising technology alongside safe working practices in line with government guidance to enable us to continue supporting vulnerable children and families.

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Quality Assurance

We have been the provider of high-quality reports since 2004.

WillisPalmer exists to promote and protect the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Chief Executive because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Chief Executive. Meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.

The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.

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A multi-disciplinary organisation providing independent, high quality social work and psychological services. Contact us with your requirements and speak to a member of our team who will help you today.
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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

Unidentified child abuse is pervasive - it affects every aspect of your life

19/01/2021

Clare Jerrom talks to Dr Anna Preston about leaving the NHS after 16 years, joining WillisPalmer as a Consultant Clinical Psychologist, taking a lead on the quality assurance of all psychological reports and why it is imperative that vulnerable children experiencing neglect or abuse are identified immediately and sign-posted for help.

When Dr Anna Preston [...]

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NSPCC urges volunteers to come forward amid concerns around children’s mental health

19/01/2021

The NSPCC has reported a 16% increase in the number of counselling sessions the helpline has carried out on the subject of mental health problems among children aged 11 and under.

Between April and December 2020, Childline delivered 54,926 counselling sessions to children and young people. However, the helpline received an increase of 16% increase in [...]

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Professionals hail remote child protection conferences but parents raise concerns

19/01/2021

Face-to-face child protection conferences have come to an end due to COVID-19 with the majority being carried out remotely, a survey has found.

The shift has led professionals to believe that conferences in person are unlikely to resume even after the pandemic, the new survey with more than 500 professionals and parents published by Nuffield Family [...]

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Children First is an online resource for professionals working with children presented by WillisPalmer, providing you with the latest news, features and interviews.
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