WillisPalmer promotes and protects the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.
We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.
Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.
Consultant Social Workers
WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Head of Services because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Head of Services.
WillisPalmer's CSWs in the Quality Assurance Team have a combined total of 273 years post-qualifying experience and an average of 34 years post qualifying experience each.
Meet the Quality Assurance team.
Quality Assurance Process
At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.
All electronic communication is undertaken using a UK government accredited secure email system.
The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.
The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.
Customer Feedback
As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the quality assurance process allowing customers to comment on the standard of the report and quality of the service they have received from us.
