WillisPalmer launches Children’s Charter to support vulnerable children

Children who have suffered neglect and abuse during lockdown need identifying and providing with support as a matter of urgency as they return to school.

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Quality Assurance

We have been the provider of high-quality reports since 2004.

WillisPalmer exists to promote and protect the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Chief Executive because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Chief Executive. Meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.

The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.

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A multi-disciplinary organisation providing independent, high quality social work and psychological services. Contact us with your requirements and speak to a member of our team who will help you today.
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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

Fewer children in school due to COVID-19 related issues

28/10/2020

Fewer children are attending school as attendance has fallen from 89 per cent to 86 per cent, according to Department for Education figures.

Approximately 86% of pupils on roll in state-funded schools, excluding schools on half term, attended school. While attendance in state-funded primary schools is 90%, attendance in state-funded secondary schools is 82%, excluding schools [...]

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Technology problems remain in remote hearings in family justice system

27/10/2020

Parents, other family members and organisations supporting parents have reported concerns about remote hearings in the family justice system.

While most professionals who responded to the survey carried out by the Nuffield Family Justice Observatory felt that things were working more smoothly than in April when Nuffield carried out a previous survey, parents, other family members [...]

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Most victims and survivors of abuse who seek redress have negative experience

26/10/2020

The vast majority of victims and survivors of non-recent abuse who have sought redress have had a negative experience, research has found.

The Independent Inquiry into Child Sexual Abuse carried out surveys on the subject of redress and asked respondents if they had sought redress for the abuse they suffered. Of the 121 respondents, 52.1% said [...]

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