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Quality Assurance

Providing exceptional high-quality expert reports since 2004

WillisPalmer promotes and protects the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Head of Practice because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Head of Practice. Meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.

The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.

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A multi-disciplinary organisation providing independent, high quality social work and psychological services. Contact us with your requirements and speak to a member of our team who will help you today.
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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

COVID impacts negatively on wellbeing of children’s social workers

30/07/2021

COVID-19 has had a significant negative impact on the wellbeing of children and families social workers, according to a longitudinal study by the Department for Education.

Wave 3 of the study, conducted between September and December 2020, found feelings of stress and having too high a workload have increased since Wave 1 and Wave 2 [...]

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Education and Children’s Services complaints dominate Ombudsman’s casework

30/07/2021

The highest number of complaints received by the Local Government Ombudsman in the last year were about education and children’s services, the annual report has revealed.

Furthermore, the uphold rate increased across all categories of complaint, except Environmental Services, and the highest proportion of complaints upheld were about Education and Children’s Services (77%).

“We published 40 [...]

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Barnardo’s chief executive steps down

30/07/2021

The chief executive of Barnardo’s Javed Khan has stepped down from his role after seven years at the helm of the children’s charity.

Javed Khan has said that since he started the role in May 2014, he has been “mesmerised by the brilliance” of Barnardo’s, but, after reflecting on what is best for him and [...]

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