Quality Assurance

WillisPalmer exists to promote and protect the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Quality Assurance Consultants

QA Team

WillisPalmer has recruited a team of Quality Assurance Consultants (QACs) to quality assure all reports before they are filed with the instructing party. The QACs have been personally selected by the Director because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The QACs, therefore, have the full confidence and support of the Director. Click here to meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated QAC. The QAC allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer 4 working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated QAC.

The QAC then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.