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Quality Assurance

Providing exceptional high-quality expert reports since 2004

WillisPalmer promotes and protects the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Head of Practice because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Head of Practice.

WillisPalmer's CSWs in the Quality Assurance Team have a combined total of 214 years post-qualifying experience and an average of 36 years post qualifying experience each, not including the experience of our employed CSWs Dave Wareham and Lucy Hopkins.

Meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.

The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.

Working Together For Children

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A multi-disciplinary organisation providing independent, high quality social work, psychological, psychiatric, therapeutic and family support services. Contact us with your requirements and speak to a member of our team who will help you today.
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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

Adult social workers – What do they do?

22/09/2021

Social workers in adult services carry out work with adults from a range of backgrounds, many of whom are extremely vulnerable, requiring a sensitive, and supportive approach. Adult social workers provide support and assistance to maintain and promote the independence and well-being of adults. Treating adults with dignity and respect is a key core social [...]

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Myth busters – Tackling the misconceptions within social work

22/09/2021

Left wing loony, interfering, judgemental, cardigan wearing child snatchers. This is how all too often social workers are depicted. Slammed in the press when they ‘remove’ children from families for placing a vulnerable child in care yet made out to be a scapegoat when a vulnerable child is let down by the system.

Unfortunately, the [...]

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Social work during the COVID-19 pandemic

22/09/2021

Social work had to face a complete pendulum swing in social work practice during the COVID-19 pandemic and lockdowns.

Prior to COVID, online assessments or meetings were a complete rarity which had to be adequately justified. Yet overnight, as COVID-19 forced England into lockdown in March 2020, social workers still had vulnerable children and families [...]

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