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Quality Assurance

Providing exceptional high-quality expert reports since 2004

WillisPalmer promotes and protects the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Head of Practice because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Head of Practice.

WillisPalmer's CSWs in the Quality Assurance Team have a combined total of 273 years post-qualifying experience and an average of 34 years post qualifying experience each, not including the experience of Lucy Hopkins, Head of Practice, who has overall responsibility of the Quality Assurance Team.

Meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.

The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.

Working Together For Children

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A multi-disciplinary organisation providing independent, high quality social work, psychological, psychiatric, therapeutic and family support services. Contact us with your requirements and speak to a member of our team who will help you today.
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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

Special Report: Cost-of-living impact on social workers, foster carers and service users

27/09/2022

More children will go into care as a result of the cost-of-living crisis, social workers are predicting.

A survey of social workers carried out by BASW and SWU found that social workers overwhelmingly predicted vulnerable adults could die this winter, that more children would go into care, there will be a spike in domestic violence, [...]

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Union publishes guidance for journalists on social work reporting

27/09/2022

Guidance for journalists on how to report on social work matters has been published by the Social Workers Union.

The guidelines, which were produced after members of the Social Workers Union (SWU) came forward with harrowing stories about the impact of poor media reporting about the profession, are designed to provide more protection for those [...]

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Former Children’s Minister pledges to raise profile of social workers in Parliament

26/09/2022

Former Children’s Minister Tim Loughton MP has pledged to do everything he can do in Parliament to raise the profile of social workers in a bid to end the unfair portrayal of the profession in the media and in society.

Tim Loughton MP

Speaking at a WillisPalmer online Social Work event to celebrate one year since [...]

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