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Quality Assurance

Providing exceptional high-quality expert reports since 2004

WillisPalmer promotes and protects the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Head of Practice because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Head of Practice.

WillisPalmer's CSWs in the Quality Assurance Team have a combined total of 256 years post-qualifying experience and an average of 37 years post qualifying experience each, not including the experience of our Head of Services Dave Wareham, who quality assures all family support and MFA reports, and Lucy Hopkins, Head of Practice, who manages the Quality Assurance Team.

Meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.

The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.

Working Together For Children

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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

It’s our 18th Birthday!

20/05/2022

It is a very exciting day for us at WillisPalmer today as we are celebrating the company’s 18th birthday!

So while we can pop to the pub, vote, ride a motorbike with a licence or get a tattoo, we are having a more low key celebration with coffee and cake to mark this momentous milestone [...]

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Perinatal mental health support needs urgent improvement

19/05/2022

New parents experiencing mental health problems risk being overlooked, a coalition of organisations has warned, as it urges government to improve access to perinatal mental health support.

The “rapid deterioration of universal health visiting services” has been blamed for new parents experiencing mental health problems being unable to access support when they need it.

“Health visitors [...]

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Lack of legal advice for kinship carers has devastating consequences on kinship families

19/05/2022

Prospective kinship carers do not have access to the legal advice and representation they need, which can have devastating consequences not only for them but the children they care for, The All-Party Parliamentary Group on Kinship Care has warned.

A report by the APPG found that almost 4 in 10 kinship carers had not received [...]

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