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Quality Assurance

Providing exceptional high-quality expert reports since 2004

WillisPalmer promotes and protects the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Head of Practice because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Head of Practice.

WillisPalmer's CSWs in the Quality Assurance Team have a combined total of 214 years post-qualifying experience and an average of 36 years post qualifying experience each, not including the experience of our employed CSWs Dave Wareham and Lucy Hopkins.

Meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.

The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.

Working Together For Children

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A multi-disciplinary organisation providing independent, high quality social work, psychological, psychiatric, therapeutic and family support services. Contact us with your requirements and speak to a member of our team who will help you today.
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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

Government launches review into death of Arthur Labinjo-Hughes

06/12/2021

The government has launched a major review into the circumstances leading up to murder of Arthur Labinjo-Hughes to determine what improvements are needed by the agencies that came into contact with him in the months before he died.

Arthur Labinjo-Hughes

In addition, four inspectorates, covering social care, health, police and probation have been commissioned to undertake [...]

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UASC three years behind educationally by GCSE level

06/12/2021

Unaccompanied asylum seeking children are up to three years behind with their education by the time they sit their GCSE exams, a new study has shown.

Little has been known about the outcomes of unaccompanied asylum-seeking children, resettled refugees or asylum support children who enter the English school system, as the government does not record [...]

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Rainsbrook contract ends ‘by mutual agreement’

06/12/2021

The contract between the government and MTC to run Rainsbrook Secure Training Centre has ended after a ‘mutual agreement’ was reached.

Children were removed from the privately run secure training centre in June after concerns were raised several times about the care provided to children and young people held there, including concerns from Ofsted over [...]

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Children First is an online resource for professionals working with children presented by WillisPalmer, providing you with the latest news, features and interviews.
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