COVID-19 Guidance from WillisPalmer

Whilst the outbreak of Covid-19 is likely to cause some disruption to WillisPalmer services in the short-term, we are issuing guidance outlining our plans to minimise the impact of the virus.

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Quality Assurance

We have been the provider of high-quality reports since 2004.

WillisPalmer exists to promote and protect the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Chief Executive because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Chief Executive. Click here to meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.

The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.

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A multi-disciplinary organisation providing independent, high quality social work and psychological services. Contact us with your requirements and speak to a member of our team who will help you today.
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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

Local authorities need sustained investment to support vulnerable children post lockdown

WillisPalmer Chief Executive Mark Willis calls for investment in children’s services following 10 years of under-funding to enable them to help support vulnerable children bearing scars of lockdown

As prime minister Boris Johnson has announced certain further easing of restrictions imposed under lockdown, such as non-essential retailers re-opening and groups of six able to meet [...]

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Government paves way for social workers going back to work

Up to six people will be allowed to meet up in outdoor spaces under new guidance issued by the government.

Prime minister Boris Johnson’s announcement paves the way for social workers getting back out to work, given primary schools are set to open from next week.

Schools are a massive source of referrals to children’s services [...]

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Remote social work practice is likely to take off following adjustments to working practices during lockdown

Independent Social Worker Jane Bartlett talks about an assessment she carried out recently completely remotely – including the pros and the cons – and how social work practice could change in the future as a result.

Remote working in social work could really take off following lockdown after social workers have had to change their ways [...]

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Children First is an online resource for professionals working with children presented by WillisPalmer, providing you with the latest news, features and interviews.
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