COVID-19 Guidance from WillisPalmer

Whilst the outbreak of Covid-19 is likely to cause some disruption to WillisPalmer services in the short-term, we are issuing guidance outlining our plans to minimise the impact of the virus.

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Quality Assurance

We have been the provider of high-quality reports since 2004.

WillisPalmer exists to promote and protect the welfare of children. We believe that a rigorous quality assurance process is central to this aim. Therefore we invest heavily in a robust system to ensure reports are comprehensive, focused on the needs of the child and provide a detailed response to instructions.

We have developed a strong reputation in the provision of both statutory and expert reports and our quality assurance process helps to ensure we maintain and improve our high standards.

Our process is designed to be an important checking procedure, as well as developing and improving the practice of our contractors.

Consultant Social Workers

WillisPalmer has recruited a team of Consultant Social Workers (CSWs) - to quality assure all reports before they are filed with the instructing party. The CSWs have been personally selected by the Chief Executive because of their significant experience in both undertaking specialist reports, and managing the quality of reports over many years. The CSWs, therefore, have the full confidence and support of the Chief Executive. Click here to meet the Quality Assurance team.

Quality Assurance Process

At the outset of the work, each report is allocated to a nominated CSW. The CSW allocated to each report is available to assist the contractor throughout the duration of the work being undertaken.

All electronic communication is undertaken using a UK government accredited secure email system.

The contractor files their report with WillisPalmer four working days before the filing date that has been agreed with the customer. The WillisPalmer Case Manager checks the formatting of the report and that it meets our high standards, before sending the report on to the allocated CSW.

The CSW then scrutinises the report to ensure professional standards are met, and that recommendations are in the best interests of the children they affect.

Customer Feedback

As part of our continuing commitment to improving services, WillisPalmer sends a Customer Feedback Form to the instructing party after the report has been filed. This is the final piece in the QA process allowing customers to comment on the standard of the report and quality of the service they have received from us.

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A multi-disciplinary organisation providing independent, high quality social work and psychological services. Contact us with your requirements and speak to a member of our team who will help you today.
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Knowledge & Resources

Keep abreast of the latest news in the children's services sector.

Scottish government issues guidance on tackling domestic abuse during COVID-19 pandemic

Women, children and young people experiencing Violence against Women and Girls (VAWG) in communities across Scotland are at significant increased risk of harm during the COVID-19 pandemic.

Coronavirus (COVID-19) Supplementary National Violence Against Women Guidance, produced by the Scottish government, COSLA, Public Health Scotland and the Improvement Service, states that measures introduced to control [...]

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Tech bosses have failed to make their platforms safe for children

Children’s charity the NSPCC is urging the government to deliver legislation that sets out a Duty of Care on tech firms to make their sites safer for children, within 18 months.

More than 10,000 online grooming crimes have been recorded by police under a new law that made it illegal for adults to send sexual messages [...]

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Number of vulnerable children attending school rises significantly

The number of vulnerable children attending school has risen, according to Department for Education figures.

Back in April, we reported how just 5 per cent of vulnerable children were attending school. Around 84,000 children attended an educational establishment on Friday 17 April, representing 0.9% of pupils who normally attend. Of those, 24,000 of the [...]

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